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Truck Camper Magazine Blog

A Celebration of Bob Mehrer of Interior RV

Quotes From Bob

We searched through our interviews with Bob and found a few choice quotes that really illustrate how Bob ran his business and enjoyed spending time with his customers.

“Too many manufacturers sell a camper and never want to see the person again until they’re ready to buy.  My job as customer relations is to enjoy people.  Every time we sell a camper, I have a potential new friend.  I’m not afraid to meet our customers because we build campers of high quality.”

“When people come to visit, they stay in my back yard.  I’ve met so many interesting people.  People think I’m very giving, but I’m really taking.  I have a customer who worked for NBC and knew Jay Leno and Johnny Carson and has great stories to tell me.  That’s an interesting part of my life.  I get so much from people.”

“I visit people who have my truck campers.  This August, I’m going to Vancouver Island with a customer who owns a salmon charter.  In October, I’ll be moose hunting with another customer.  In the winter, I visit customers in the desert.  I really enjoy doing these things and meeting the customers.”

“I have the easiest job in the world.  I really do.  My employees look after me.  They’re excellent people and I don’t do a lot anymore.  My job is basically customer relations.  Since that’s my only job, I do it as good as I can.”

“It wasn’t just me who came up with the slide-out.  It was the hard work of five or six employees.  We share everything and have an open door policy for ideas and complaints.”

“Our customers have faith in us and we can’t let them down.  If we ever come to the point where the customer can’t be satisfied, then we’ve failed.”

“The best sales team is the people who own our campers, if we look after them.  Wade Thompson of Airsteam told me that if you build a good product and service the heck out of it, you can’t go wrong.  That was the best advice.”

“When a person buys any make of camper, they are a loyal customer.  It’s easy to keep that loyalty if you look after the customer.  To lose that loyalty, a customer has to be very frustrated with the manufacturer.  Every manufacturer starts with a loyal customer and it’s up to us to do small things to keep them happy.”

“We’re small and we don’t have the buying power of the big guys.  They buy 3,000 water heaters.  We only buy 150.  One thing I can do is service.  I build 150 campers a year.  If I have trouble with 10%, I can look after 15 people very well.  Good service is our way of competing.  And good service builds a loyal following of customers.”

“I don’t know of one unhappy Snowriver customer.  If somebody is unhappy, my home phone number is on our web site.  There’s always something we can do to keep the customer happy.”

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