TCM: So the SureGrip surface is designed into the manufacturing of the step?
Joel: Yes. The aluminum is heated and pushed into a die with the SureGrip surface. Not only is the SureGrip surface superior to a grip tape or diamond plate for safety, but it will also last a lifetime.
TCM: Tell us about the glow elements on the GlowStep. Are they just stickers?
Jessie: The glow element is the same exact tape that they use on aircraft to indicate emergency exits. Just five minutes of artificial or natural light on the tape gives you up to ten hours of glow. That glow can make a big difference when using the steps at night.
TCM: What camper brands are compatible with the GlowStep system?
Jessie: GlowSteps work with all makes and models of truck campers. On some camper brands, like some Lance Camper models for instance, they have a scissor jack mount built into the camper. There are threaded studs below the doors that are specifically designed for a scissor mount. Our horizontal universal mounting bracket is designed to work with those mounts. We also have a vertical surface mounting bracket.
The above photo and illustration show the horizontal installation of a GlowStep system.
The above photo and illustration show the vertical installation of a GlowStep system.
TCM: Are GlowSteps manufactured by Torklift in Kent, Washington?
Joel: Something we try to do at Torklift is keep everything in house so we have control over the quality. The step extrusion is coming from Postal, Washington and the brackets, hinges, and welding are done in house on a our custom designed fixtures. All assembly is done here in Kent, Washington.
Jessie: GlowSteps are one hundred percent made in the USA, which means we have real quality control.
TCM: Is the GlowStep system a user installed product or should a dealer install it?
Jessie: Torklift prides itself in no drill, do it yourself installations for our products and the GlowSteps are no exception. Torklift does not sell retail, so you need to go to a brick and mortar store. We like to support our brick and mortar dealer locations. They will follow up the sale with quality service.
TCM: How does someone add a step to their existing Glowstep?
Joel: It’s as simple as removing a couple of bolts, adding in the step, and re-bolting it back together. It should take fifteen to twenty minutes tops. You just need a normal socket and an open end wrench. That’s it.
TCM: How does the GlowStep system mount to the camper during use?
Joel: The mount bracket is installed on the camper and features a hinge that the GlowStep sits in when in use. When in transit, you take the GlowSteps off the bracket by folding the steps up like an accordion and stowing it inside your truck or camper.
TCM: What is the weight of the GlowStep system?
Jessie: The three or four step systems are about 17 and 20 pounds respectively. Three or four step systems are the most popular application. The six step is twenty-six pounds and that’s the biggest GlowStep system available. The two step is only fourteen pounds.
TCM: What is the weight capacity of the GlowStep system?
Joel: 325 pounds for the two, three, or four step systems. The five and six steps have a capacity of 250 pounds. Although there is a solid safety margin built in, we do not recommend exceeding the listed capacities.
TCM: What does the GlowStep system cost?
Jessie: The MSRP on the three step GlowStep system is $232. The four step GlowStep system is $270. Additional GlowSteps are $68.
TCM: What does an owner need to do to care and maintain their GlowSteps?
Jessie: It’s similar care and maintenance to any other metal type items. If they are muddy, wipe them off. Aluminum is stainless, so just keep your GlowStep system clean and dry.
TCM: What does the lifetime guarantee on the GlowStep system cover?
Joel: All Torklift products have a lifetime guarantee. The lifetime warranty on the GlowStep covers any manufacturing defects, hinges that are bent or bolts that may break. We want to have the products in our customer’s hands for a long time.